Terms & Conditions
General
1. Bluenigella.com is an online site operated by Blue Nigella Floral Design Studio registered in Singapore under the Business Registration Number UEN
2. Our office hours are 8.30am to 6pm Monday to Saturday. We are closed on Sundays and Public Holidays. However, in the event that there is an urgent order which must be fulfilled on a Sunday or a Public Holiday, kindly give us a call and we will see if we can accommodate you.
3. Our services fall solely within Singapore. However,, we do not deliver to the following places
a. Army Camps;
b. All of the surround islands with the exception of Sentosa,
c. All Hospitals; and
d. Selected government facilities.
4. By placing an order though our site online or on the telephone, and upon payment of the fee, you would have agreed to our terms and conditions.
Supply
5. All orders are subject to stock availability. Blue Nigella Floral Design Studio reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock or unavailable due to supply issues.
6. Blue Nigella Floral Design reserve the right to substitte any of the floral material in terms of colour, type, or other items (e.g toys, alcohol, fruits, chocolate or snacks). All substitutions will be done professionally and are of equal or higher value than the original item. This will not affect the overall presentation or integrity of the final product.
Delivery
7. All orders have a minimum lead time of 3 hours and the last delivery time slot will be 9pm
8. All delivery is free of charge at the first instance. You will be able to select your desired time slot for delivery. In the event that the wrong address was provided, or the intended recipient is unavailable even after your selection, a $20 re-delivery fee will be imposed for every attempt for re-delivery.
9. If you have indicated that the product may be left outside the doorstep or in another desirable location, Blue Nigella Floral Design will accept no liability whatsoever the moment the delivery is made. As a result, no replacement will be made should this option be chosen.
Payment
10. You are obliged to make payment in full through the payment option you select when you check out.
11. All cancellations must be made 24 hours in advance before the delivery time. Failing which, a cancellation fee of 50% of the selling price is chargeable.
12. Blue Nigella Floral Design has a strict no refund policy. Please contact us if there are any questions.
4.4 You are obliged to make payment in FULL by the payment option you select when you check out your orders.
4.5 Each batch of goods may differ due to manufacturing contraints. In the event if you are not satisfied with any products, you may return to us within NUMBER_OF_DAYS days after delivery. The Product must be unused in the Original condition and it must not be pre-order product. Please refer to our refund policy stated under "Our Refunds Policy".